RN Telephone Triage Nurse
- Employer
- Edward Elmhurst Health
- Location
- Oak Park, IL
- Closing date
- Sep 21, 2021
View more
- Profession
- Nurse
- Specialty
- Medical Management
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RN TELEPHONE TRIAGE NURSE
CENTRALIZED NURSE TRIAGE
ELMHURST PHYSICIAN PRACTICE DIVISION - FAMILY MEDICINE
Full-time
Location: Oak Park. But will train for the first month at our Corporate Center located at 4201 Winfield Rd, Warrenville.
Hours of operation: 8-5 Monday - Friday, rotating Saturdays 8-2. Employees are required to rotate one evening per week (7:30pm).
The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients' immediate and ongoing needs with attention to acute and preventative intervention. May assist with Patient Education or walk-in triage.
KNOWLEDGE, SKILLS AND ABILITIES:
* Successful completion of an accredited nursing program. Current Illinois RN licensure required. BSN preferred.
* Operational knowledge of physician practice.
* Exceptional interpersonal and communication skills (verbal and written).
* Possesses professional telephone etiquette skills.
* Must be a team player.
* Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations.
* Must possess excellent time management skills.
* Must possess basic keyboard, computer and internet skills.
* 35 WPM typing proficiency
* Ability to talk on the phone and type simultaneously
Education, Experience and/or Skills Preferred:
* Clinical experience in acute care or ambulatory/outpatient setting.
* Knowledge of outpatient triage, prescription refills and medical home practices.
* Knowledge of health insurance and managed care.
* Knowledge of community resources.
* Experience in telehealth.
* Bilingual in Spanish.
Location: Edward-Elmhurst Health
• Nurse Triage
Schedule: Full time, Days/Evenings, Varies
CENTRALIZED NURSE TRIAGE
ELMHURST PHYSICIAN PRACTICE DIVISION - FAMILY MEDICINE
Full-time
Location: Oak Park. But will train for the first month at our Corporate Center located at 4201 Winfield Rd, Warrenville.
Hours of operation: 8-5 Monday - Friday, rotating Saturdays 8-2. Employees are required to rotate one evening per week (7:30pm).
The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients' immediate and ongoing needs with attention to acute and preventative intervention. May assist with Patient Education or walk-in triage.
KNOWLEDGE, SKILLS AND ABILITIES:
* Successful completion of an accredited nursing program. Current Illinois RN licensure required. BSN preferred.
* Operational knowledge of physician practice.
* Exceptional interpersonal and communication skills (verbal and written).
* Possesses professional telephone etiquette skills.
* Must be a team player.
* Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations.
* Must possess excellent time management skills.
* Must possess basic keyboard, computer and internet skills.
* 35 WPM typing proficiency
* Ability to talk on the phone and type simultaneously
Education, Experience and/or Skills Preferred:
* Clinical experience in acute care or ambulatory/outpatient setting.
* Knowledge of outpatient triage, prescription refills and medical home practices.
* Knowledge of health insurance and managed care.
* Knowledge of community resources.
* Experience in telehealth.
* Bilingual in Spanish.
Location: Edward-Elmhurst Health
• Nurse Triage
Schedule: Full time, Days/Evenings, Varies
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