Chief Clinical Officer - C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital

Basic Function and Responsibilities

The Chief Clinical Officer for Children and Women’s Hospitals (CCO C&W) reports to the President of the University of Michigan Health (UMH) & Executive Vice Dean for Clinical Affairs, and partners with the Chief Operating Officer for Children’s and Women’s (COO C&W) and the Chief Nursing Officer for C&W (CNO C&W) for overall performance and management of the hospital.  This physician will be appointed by the President of UMH & Executive Vice Dean for Clinical Affairs and have a dual reporting relationship to the UMH Chief Medical Officer (CMO). 

The primary responsibility for this senior level management position is to provide clinical operational leadership related to all clinical processes, systems and practices focused on improving safety, quality, timeliness, financial stewardship and people in C&W, including oversight (in partnership with the CNO C&W) of the C&W MPLAN Program. The CCO C&W will coordinate these activities with the overall UMHS safety and quality priorities. The CCO C&W will guide management of patient placement and physician leadership for patient flow and process improvement.

A cover letter is required for consideration for this position and should be attached as the first page of your CV.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Organizational Relationships

Has a direct reporting relationship to the President of UMH & Executive Vice Dean for Clinical Affairs  and a dual reporting relationship to the UMHS CMO

Acts as liaison with C&W physician leaders to identify, resolve and appropriately communicate safety, quality and care delivery issues

Partners with the COO C&W and the CNO C&W, and collaborates with the Department Chairs, Service Chiefs, Administrators, and other UMHS leadership to effectively execute the clinical enterprise and C&W strategic priorities.

In partnership with the CNO C&W, provides functional and administrative oversight of C&W MPLAN units and collaborates with the Senior Director and Medical Director for Care Management in evaluating and improving the Care Management Program.  Collaborates with the Associate Chief Medical Officer to optimize capacity management for efficient utilization of resources.  Reports to the UMH CMO for MPLAN physician responsibilities.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Characteristic Duties and Responsibilities 

Fundamental responsibilities

• Recruit, select, evaluate and provide leadership for medical directors. Foster opportunities for continued professional growth and development 
• Fulfills duties assigned by the President of the Clinical Enterprise & Executive Vice Dean for Clinical Affairs, as well as duties assigned by the UMHS CMO
• Acts as the CMO in the absence of the UMHS CMO
• Attends key leadership meetings for C&W and as delegated by the President of the Clinical Enterprise & Executive Vice Dean for Clinical Affairs and Health System Chief Medical Officer
• Attends and/or leadsand other meetings as delegated by the CMO
• In close collaboration with the CNO C&W and COO C&W, guides management of patient flow, including developing systems to facilitate appropriate acceptance, improve intra-hospital transfers, adjudicate between services, and manage high occupancy for best patient-care outcomes

Program & Clinical Management

• Provides leadership with the CNO C&W in all programmatic improvements and capacity expansions.
• Resolves clinical and operational problems of assigned areas consulting with Hospital administrators, nursing leaders, service chiefs and patient care staff utilizing an interest-based problem-solving approach.
• In partnership with the CNO C&W, actively leads quality and patient care initiatives and improvements that support organizational priorities, including effectively supervising the MPLAN medical directors with nurse managers to accomplish designated outcomes in patient care, safety and quality.
• Actively represents and leads physician focus on safety, quality, timeliness, financial stewardship and people through:
  • Hospital operations
  • Patient flow
  • Unit-based workflows
  • Capital planning
  • Practitioner compliance with operational procedures, rules and regulations (e.g. coding, documentation)
• In circumstances where a consensus decision cannot be reached the Chief Clinical Officer retains reserve power to be the final arbiter and decision maker for clinical operational decisions within C&W. 

Financial Management

• Provides input on physician workforce planning, allocation of space, and fiscal and material resources
• Shares decision-making and accountability with CNO C&W on determining priorities for capital and operational budgets of assigned clinical/programmatic areas
• Participates on planning teams to determine and implement improvements in hospital facilities, including construction or renovation of structures and purchase of major equipment

Performance Improvement

• Utilizes a data-based approach and facilitates innovation and creativity in the development of new initiatives to support ongoing performance improvement and organizational change.
• Actively participates as a member of the Hospital’s Executive team in strategic planning, policy formulation, programmatic development, facility planning, problem-solving, quality and cost improvement initiatives and the implementation of patient and family-centered care.
• Actively engages and supports team building and effective teamwork within departmental and institutional teams.

Essential Functions

• Works closely with the UMH CMO to improve the quality of the patient experience in UMHS
• Serves as a key member of the Office of Clinical Affairs leadership team
• Directs and leads multiple complex work streams  
• Works collaboratively in a team environment, continually addressing ongoing and new issues, while also exercising appropriate autonomy when needed to meet job requirements
• Works alongside the CNO C&W and other allied health professions across domains with management, staff and clinicians, requiring the development of rapport and the maintenance of professional relationships.  Internal contacts include all levels of management and staff
• Actively participates in training and seminars related to relevant professional and/or leadership development opportunities

Required Qualifications*

Qualifications

Licensure/Certification:

• Eligible for a faculty appointment in the University of Michigan Medical School
• Active Medical Staff Member
• Board-certified

Experience:

• Progressively responsible experience in leadership and the management of health care delivery and a history of successful execution of initiatives
• Progressively responsible administrative experience in programmatic strategic planning, implementation and evaluation within a complex academic medical center environment

Skills/Abilities:

• Excellent oral and written communication and interpersonal skills, as demonstrated by the ability to work effectively with nursing partners, individuals and/or teams, across disciplines
• Demonstrated skill in change management
• Credible, assertive, self-motivated practicing physician
• Confident, ability to convey vision
• Skilled at data management and analytics
• Considerable knowledge of management principles, practices, and methods

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprintwebsite or the U-M Dearborn and U-M Flint websites.