Manager of Patient Experience - Dayton - Nursing Administration - FT/Days

Overview:
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:
Kettering Health DaytonGrandview Medical Center, soon to be Kettering Health Dayton,has beenprovidingcare toDayton and surrounding communities for over 90 years.Over 20 specialties, including orthopedics, heart and vascular, surgery, and trauma services.KH Daytonexpanded their Emergency Department as well as theirheart &vascular services to include an additionalcatheterizationlab and electrophysiology lab.Partners with Gem City Market to provide fresh fruits and vegetables every Tuesday within the hospital.One of the largest osteopathic teaching hospitals in the United States.371bed facilityOver the past several years,KH Daytonhasreceived manyawards,including:Top 100 HospitalPatient Safety Excellence Award from Healthgrades in 2019.Received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.

Responsibilities & Requirements:
Provides leadership for the development and implementation of projects whose objective is to improve the patient and family experience. Facilitates communication with patients, families, leaders, and physicians, based on feedback from their experiences. Monitors patient experience data and collaborates with departmental leaders on actionable improvement plans and evaluates success of initiatives, modifying efforts as indicated. Accountable for researching and communicating best practices that are consistent with the hospitals strategic plan for patient experience. Works with individual departments, leaders, and staff to identify opportunities to improve the patient and family experience and assists in developing and promoting strategies to support these initiatives. Responsible for preparation and facilitating monthly patient experience review sessions and communication/distribution of HCAHPS data and comments to department leaders.Minimum Education Bachelors Degree of NursingMinimum Work Experience Minimum of 5 years experience in clinical hospital settingRequired Skills Bachelor of Science in Nursing, Certified Patient Experience Professional (CPXP) Preferred Patient and Family Experience Focused Demonstrates positive interpersonal relations, critical thinking skills, and ability to work with minimal supervision Ability to remain professional, compassionate, and empathetic during conversations with patients, families, staff, and physicians Must be able to work in a rapidly changing environmentLeadership Capabilities

Preferred Qualifications:
#PM21