On-Call/Fill-In Triage Nurse (Continuous Recruitment)

All required qualifications must be documented on application materials.

Required Qualifications:
1. BA/BS in Nursing and two years of nursing experience or a combination of related education and nursing experience to equal six years.
2. Current license as a Registered Nurse in Minnesota.
3. Current CPR certification, or ability to obtain within 60 days of hire.

Preferred Qualifications:
1. Four-year BSN degree.
2. Three (3) years of nursing experience in a variety of settings, preferably in a community mental health clinic (outpatient psychiatry), or other specialized psychiatric care setting such as residential treatment facility, and/or primary care practice.
3. Proficient in one of CUHCC's dominant languages: Spanish, Somali, Vietnamese, Hmong, Lao.
4. Experience with behavioral health patients highly preferred.
5. Experience in managing clinical care using an electronic health record.
6. Experience in providing triage and care coordination to a complex, diverse population.
7. Experience starting IVs, urinary catheterization, wound care, EKG testing, administering O2 and nebulization treatments.
8. Experience responding to emergency situations.
9. Demonstrated ability to respond effectively and compassionately to persons having psychiatric crises or behavioral concerns.
10. Possess interest, curiosity and empathy towards persons of diverse sociocultural backgrounds with severe and persistent mental illness and traumatic life experiences.
11. Knowledge of medications, including psychotropic medications and their effects

About the Job

OBJECTIVE/OVERVIEW:
CUHCC's mission is transforming care and education to advance health equity. The clinic is known for providing high quality care to diverse patients. This position contributes to the efficiency and effectiveness of the clinic's services as an active participant in triage assessment and care coordination via the phone and in person for mental health services and cross-coverage for medical services. This position reports to the RN Nurse Manager.

ESSENTIAL FUNCTIONS:
1. Clinical Nursing Functions: 85%

• Perform telephone and in-person assessments of people with acute psychiatric concerns to determine a safe, timely and appropriate disposition using evidence based best practice guidelines, decision support tools, nursing protocols, and psychosocial interventions. Triage will include both psychiatry and medical health patients.

• Complete medication refills per protocol.

• Respond to in-clinic emergency situations and urgent patient needs.

• Administer care and treatment to children and adults with mental illness per provider care plans with close collaboration with providers.

• Provide follow-ups for abnormal labs and emergency room and hospital discharges.

• Serve as the access point to the clinic, assisting patients in receiving care and determining needs for interdisciplinary care.

• Be familiar with CUHCC's services in order to accurately refer patients within CUHCC and to appropriate outside services.

• Assure quality of care by managing patient panels, such as for patients on clozaril.

• Provide patient education.

• Prepare patient forms for signing by provider; examples include applications for basic living needs, housing and transportation, access to health care, disability, and other benefits.

• Delegate tasks to other members of the care team as appropriate.

• Obtain important clinical collateral information to support provider clinical decision making and coordinate care with group homes, schools, or other agencies that service our patients.

• Provide short-term care coordination for patients.

2. Other Duties: 15%

• Attend and participate in appropriate meetings.

• Participate in quality improvement efforts as outlined in the QI/QA plan and in grants that fund these nursing positions.

• Participate in continuing education to maintain licensure and attend education sessions relevant to daily work.

• Serve as a preceptor/mentor to nursing students.

• Orient residents and health care students at CUHCC.

• Other duties as assigned.

Required Skills:
1. Strong project management skills, analytical aptitude and problem solving skills.
2. Strong time management and organizational skills.
3. Process improvement skills.
4. Conflict management skills.
5. Decision-making skills that incorporate parameters and strategic initiatives to align staff for the future.
6. Knowledge of nursing regulations, policies, procedures, and techniques used in the care and treatment of patients.
7. Proficiency in utilizing an electronic medical record and basic office setting computer programs, registries or databases to monitor patient outcomes. Proficiency in electronic tools with the EMR to communicate with providers.
8. Willingness to work 4-8 hour shifts between the hours of 7 a.m. and 8:00 p.m. Monday through Friday and some Saturdays from 9:00 a.m. to 1:00 p.m. Will consider four 10 hour shifts for some positions.
9. Willingness to work with clients with medical and behavioral health needs, both in-person and on the phone.
10. Must be willing to work in a fast-paced, rapidly changing environment that requires sitting, standing, and walking, with frequently changing priorities. Must have a flexible mindset and have strong multitasking skills.
11. High-level communications skills to work with patients, staff, providers, and outside agencies.
12. Excellent customer service skills.
13. Willingness to work with patients and staff from diverse cultures, languages, and backgrounds.
14. Capacity to work on a team and make positive contributions to the team.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-begin of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents there.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.