Registered Nurse - RN - Patient Results Communication

Job Description
At Music City Physicians' Group (MCPG), we are passionate about changing the face of healthcare in Nashville by providing access to biomedical interventions and services for sexual health and wellness. We serve our patients with a highly skilled, competent team of clinicians, staff and volunteers who dedicate their time and expertise to see patients during convenient weekday and weekend hours. We accept insured and uninsured patients with affordable, low-cost or no cost services.

The MCPG Communication and Results Nurse provides clinical and administrative assistance in the delivery of patient care during the clinic hours of operation and assisting with patient cases remotely during non-clinic hours. This role reports to Music City PrEP Clinic Management and directly assists Medical Providers.

Essential Duties and Responsibilities:

Help contact and release lab results to patients. Schedule and provide treatment. The Communication and Results Nurse is able to act with maximum independent discretion, making decisions and acting on their own without having to wait for provider approval.

• Answers patient calls and questions from patients inquiring about symptoms and diagnoses, as referred via Communications, and from the dedicated RN line for patients
  
• Refers patient calls and questions to the appropriate Provider
  
• Serves as a backup to Lab/MAs and Phlebotomists as needed
  
• Facilitates patient flow along with the Clinic Manager and Providers
  
• Checks lab results and communicates medical results and other information to patients in a timely manner
  
• Helps provide oral and injectable treatment
  
• Schedules patients for appointments and treatments
  
• Documents communications with patients regarding symptoms and diagnoses
  
• Manages the Electronic Medical Records system, including taking appropriate action such as monitoring Medical Provider in-boxes, responding to communications and transferring documents to correct locations
  
• Acts as first-line of communication with the Metro Health Department as needed and properly and promptly acts on information provided
  
• Provides general Medical Provider support and assistance
  
• Works with Clinic Managers and Medical Providers to implement and maintain clinic policies and procedures
  
• Maintains patient confidentiality according to the clinic's policies and procedures and HIPAA guidelines
  
• Completes initial preliminary testing, preparation and information gathering with patients and communicates results to the Medical Provider on duty
  
• Contacts PEP patients for follow-up procedures and communications at 30 day or 45 day periods
  
• Completes any other duties as assigned within the staff member's training and experience
  

Required Qualifications:

• Currently active RN license in good standing and authorized to practice in Tennessee.
  
• Able to work on-site at Music City PrEP Clinic during all hours that the clinic is open.
  
• A bachelor of science in nursing (BSN), or a diploma from an accredited and an approved nursing program.
  
• Must have the ability to observe, document, and communicate lab-related issues, and to exercise independent judgment, well-informed decision-making, and problem-solving
  
• Must demonstrate good communication skills, interpersonal skills, team-building skills, and professional demeanor
  

Preferred Qualifications:

• Two years direct patient care experience
  
• Working knowledge of infection control and universal precautions
  
• Working experience with acquiring and processing lab specimens
  

Benefits include:

• 100% of employee-only insurance premiums paid for full-time employees.
  
• Top-of-the-line medical insurance plan.
  
• 401k plan with a 100% employer match on the first 6% of employee contributions.
  

Music City PrEP Clinic believes in an environment where people can share diverse backgrounds, experiences, perspectives & ideas.

As a result, we are an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please contact our Human Resources Manager if you need a reasonable accommodation in applying for a position, or in performing the essential functions of any of our positions.