Weekend Registered Nurse, HealthCall (Telephone Triage), Saturday and Sunday. Remote work option ava

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Health Call triage Registered Nurse, compassionately delivers an exceptional experience to patients across their life span, through the nursing process, assesses, plans, implements, and documents the effects of care. Performs with integrity and delivers the best customer service experience making all customers and team members feel better because they talked to you. The RN is responsible to use nursing judgment in answering/returning patient calls. Works cooperatively to provide support to team members by serving as a clinical resource as well as maintaining standards for professional nursing practice. These nursing functions of the RN are carried out according to the Nurse Practice Act, hospital policy/employee handbook, hospital vision and the Philosophy of the Department of Nursing. Opportunities to identify and exceed patient expectations by committing to and building strong relationships. This would include providing test results when appropriate, directing prescription refills to the appropriate provider, following a protocol established by the providers for the appropriate triage of medical questions/concerns from patients and/or families.

Remote work option available for local candidates.

JOB DUTIES AND RESPONSIBILITIES:

• Demonstrates effective communication using AIDET techniques on every call.
• Verify patient demographic information.
• Serves as a clinical resource for other team members customers.
• Prioritize calls, responds to patient communications and routes complete and accurate messages to the appropriate individual.
• Ascertains patient's chief complains and describes same in chart accurately and succinctly. Reviews drug allergies and present medications. Assists with patient education re: diet, medications, etc.
• Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call.
• Handles escalated calls, resolving more complex patient issues independently and in real time.
• Research complex clinical issues and work with support resources to resolve patient issues and/or partner with others to resolve escalated issues.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Assist with appointment scheduling or connections with Urgent Care or ED's when appropriate.

PHYSICAL AND SENSORY DEMANDS:

Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision.

EDUCATION:

Graduate of an accredited nursing program required.

TRAINING AND EXPERIENCE:

Two years nursing experience preferred. Current RN license and CPR certification required.

SCHEDULE:

Saturday and Sunday. 8:45 am-9:15 pm. Every other holiday. Remote work option available for local candidates.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.