Job DescriptionWhy Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.
EDUCATION: High School Diploma or equivalent. EXPERIENCE: One or more years experience/training in a forward-facing customer service role or medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm. Strong customer service background required, with excellent written and oral communication skills.
COMPETENCY: JOB KNOWLEDGE: Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills. Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required.
$16.29 - $21.68 / hour
Hours / Pay period
Monday through Friday; shifts vary based on practice needs; Saturday clinic hours required based on rotational model
Saturday clinic hours required based on rotational model
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.