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Director of Nursing, Tremont | East New York

Employer
NYC Health + Hospitals
Location
Brooklyn, NY
Closing date
Jan 19, 2021

View more

Profession
Physician
Specialty
Nursing
Marketing Statement

East New York Diagnostic and Treatment Center focuses its efforts on forming links within its Central Brooklyn neighborhood so that as many members of the community as possible learn about its services and how to access them. Its list of medical services is exhaustive, and includes adult medicine, dental services, electrocardiogram (EKG), Geriatrics, Prenatal Care Assistance Program (PCAP), mammography, obstetrics/gynecology, pediatrics, radiology, Women Infant and Child (WIC) program, HIV/AIDS services, substance abuse and pharmacy.

Job Description

JOB SUMMARY

Works in conjunction with Gotham Health administrative and medical leadership to develop and implement the strategic plan of the Neighborhood Community Health Center. Acts as a change agent, leader and role model for the nursing profession with the goal of having nurses work at the top of their licenses. Provides guidance and develops action plans to address patient care issues.

RESPONSIBILITIES

General

Plan, organize, direct, coordinate and evaluate Patient Care Services.
Demonstrates current clinical knowledge of best practices and regulations impacting Ambulatory Care.
Develops clinical and administrative policies, procedures and programs, standards for practice in conjunction with evidence based best practices and regulatory standards.
Participate in facility, Gotham Health and Central Office leadership committees including but not limited to Chief Nursing Officer, Joint Chief Medical Officer/Nursing Officer, Gotham Health Leadership, Quality Assurance, Directors of Service, Gotham Health Leadership, Pharmacy/Therapeutics, HIM, Infection Control, Safety and Gotham Health Leadership, Gotham DON and others.
Conduct periodic rounds at the service levels to identify issues, obtain feedback from staff for improvement strategies and monitor delivery of patient care.
Participates in on site regulatory surveys, i.e. VFC, Laboratory, Article 28, HRSA and development of Corrective Action Plans as needed.
Nursing

Conducts meetings with Head Nurses/ADN and meetings with the general staff.
Identifies, addresses and communicates risk management issues
Responds to patient complaints and works on resolution in conjunction with service line leadership.
Identifies and defines problems relating to the delivery of care and recommends solutions or corrective actions.
Identifies and participates in the development of new care delivery models and programs, i.e. Medical Home Collaborative Care Model, RN Treat to Target.
Acts as clinical resource for the department and facility.
Maintains open communications with all levels of staff and departments in ambulatory care to promote effective working relationships
Facilitates conflict resolution ensuring Just Culture and consistent handling of patient, staff and departmental issues.
Participates in environmental and infection control rounds.
Assists in the implementation and monitoring of staff compliance to the Corporate Patient Safety Program as well as Regulatory and Quality activities and projects
Human Resources

Assists with the development and updating of the Orientation Program for both professional and non-professional staff.
Reviews staffing models based on program and external requirements (i.e. PCMH) on an annual basis and as needed.
Formulate/update job descriptions for all Patient Care Service department staff.
Identify vacancies; interview and process candidates for hire.
Conducts evaluations for direct reports with plans/goals/opportunity for improvement for the upcoming year.
Monitors departmental compliance including but not limited to evaluations, competencies, BCLS, annual mandates, compliance and others.
Assist/participates in disciplinary action of employees.
Identify learning opportunities and develop/schedule in-services /classes in conjunction with OSD, Central Office, DOH and other agencies as needed.
Prepares time sheets, verifies attendance and updates attendance data base.
Assist in Employee Health Service functions including but not limited to employee flu vaccine campaigns.
Quality Improvement

Identify measures for QA/PI projects for the Patient Care Service department. Collect, analyze and monitor data with recommendations for improvement and sustainment.
Participate in service line specific projects as indicated.
Participate in facility wide QA/PI Committee and board report.
Utilizes Breakthrough methodology as appropriate with developing A3s and projects.
Conduct chart reviews as needed.
Information Management

Act as the facility nursing champion for EPIC Electronic Health Record.
Act as the facility liaison for Mosby Implementation Program.
Identify IT issues/changes to facilitate documentation and work flow.
Identify hardware/software needs to facilitate work flows for patients and staff.
Identify IT learning needs and facilitate necessary in-services.
Participate in the facility wide HIM Committee.
Patient Relations

Monitor patient complaints in conjunction with the Assistant Director of Patient Relations to identify trends and plans of correction.
Work with departmental leadership to develop strategies to enhance the patient experience.
Other

Staff facility wide initiatives including but not limited to health fairs, flu campaign.
Act as Flu Coordinator for the facility.
Participates and performs in all drills: Fire Safety, Disaster, Emergency Preparedness and Rapid Response Team.
Attends professional workshops, conferences and other educational meetings as appropriate.
Maintains membership in professional organizations to maintain knowledge of current trends, practices and developments.
Performs other duties as requested.
SUPERVISES:

Assistant Director of Nursing
Assistant Director of Patient Relations
Head Nurses
Assistant Head Nurses
Staff Nurses
Licensed Practical Nurses
Public Health Advisors
Patient Care Associates
Coordinating Manager
AGE SPECIFIC CRITERIA:

Can demonstrate competencies appropriate to the age of patients served in Ambulatory Care:

Adult
Geriatric
Adolescent
Child
Infant
COMPUTER PROGRAMS/SOFTWARE OPERATED

Electronic medical records: EPIC
Credentialing Software
Windows-based software packages, including Word, Excel, PowerPoint, as well as online/Internet-based research tool

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